Returns & Refunds
Last updated: August 2, 2026
Health & Safety Restriction
Due to the nature of our laboratory research products and peptides, we strictly do not accept returns, exchanges, or refunds on any products that have been opened or tampered with. For health and safety reasons, once the seal of a product is broken, it cannot be restocked or resold.
Damaged or Incorrect Items
We take great care in packaging your items. However, if your product arrives damaged, defective, or if you received the wrong item, please contact us within 72 hours of delivery. To be eligible for a replacement or refund in this scenario:
- You must contact us at reta3tide@proton.me with your order number.
- You must provide clear photos of the damaged packaging and the product inside.
- We will review the evidence and, at our sole discretion, issue a refund or ship a replacement.
Refund Processing
If a refund is approved, it will be processed back to your original payment method within 5-10 business days. Please note that banks and payment processors may take additional time to reflect the funds in your account.
Order Cancellations
If you place an order and wish to cancel it, you must contact us immediately at reta3tide@proton.me. If we have not yet processed your order for shipping, we will cancel it and issue a full refund. If the order has already been shipped, the item will be subject to our standard return policy (i.e., we cannot accept it back for a refund if it has been opened).